Customer Service

/Customer Service
Customer Service2017-10-10T18:10:11-04:00


For all inquiries and/or assistance with placing an order, our customer service team is available to assist you Monday through Friday, 8:30am – 4 pm ET.  You may email us:  or call us: 1-888-Bardwil (888-227-3495)


Most in-stock items ship within 1 business day, however some orders may take up to 3 business days to process. Please note that we do not ship on Saturdays, Sundays, or the following holidays:

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and the day after
  • Christmas Day and the day after

Domestic Shipping

Delivery charges are based on the total value of your order.  All shipments are via United Parcel service and our standard method of shipping within the continental United States is UPS Ground.   We currently do not ship to Alaska and Hawaii or US Military AFO/FBO addresses.  Orders over $50 are shipped UPS Ground free of charge.  Need it faster?  We can have your order delivered in 2 business days by choosing UPS 2nd day.  Orders place before 12 pm (noon) Eastern Time (excluding Company holidays) are shipped the same day.  Orders placed after 12 pm (noon) Eastern Time or on holidays will be shipped the next business day.  Second day service is available for $9 in addition to our regular ground shipping charges.

Orders under $ 49.99 are shipped UPS Ground at the standard flat rate of $7.50.

International Shipping

We currently do not ship to any international destinations, including Canada.

Post Office Delivery

At this time, we do not deliver to PO/UPS Boxes, or APO/FPO.

 Product Availability

Bardwil products available for purchase online are subject to availability. While we strive to display the most up-to-date product inventory, on occasion ordered items may be out-of-stock or backordered. If your order includes items that are not available for immediate shipment, we will contact you within 3 business days; you may elect to partially ship or cancel backordered items. You will not be charged for backordered items until they ship. Please note, however, that you may see a preauthorization on your selected method of payment prior to shipment; this charge will not post to your account until your order has been shipped.



Return Policy

We take pride in our long-standing tradition of quality and well-made linens for the home. If you are not completely satisfied with any item purchased from, we will gladly issue a refund for the merchandise value not including shipping.   Please note the following provisions:

  • Item(s) must be returned within 30 days of receipt.
  • Item(s) must be in their original packaging and condition, with labels attached. Laundered items cannot be returned.
  • Item(s) must have been purchased through; purchases from retail partners cannot be returned to our online store.
  • Shipping costs for returns are the customer’s responsibility
  • Returns are refunded to the original method of payment minus shipping and handling fees, unless the item(s) received was incorrect or defective.
  • Exchanges cannot be made. We invite you to return any unwanted item(s) and make a new purchase.
  • All sales become final after 30 days from receipt of shipment
  • We reserve the right to refuse any return


Return Process

If you need assistance with your return we ask that you contact our customer service team at 1-888-Bardwil (1888-227-3495) or .

A Return Number must be obtained in order to return any item(s) purchased through our website. You can obtain a Return Number by signing into your account. Once logged in, click on “Orders” and select the item(s) that you wish to return. Your return request will then be submitted to our customer service team. Please allow 1 – 2 business days for review of your return request.

Once your return request has been approved, you will receive an automated email which will contain the necessary Return Number and instructions on how to return your item(s). Please be sure to write the Return Number clearly and legibly on the outside of the box.

If you have received an item as a gift please contact us at



Most orders placed prior to 12pm ET Monday – Friday are processed and shipped the same day. Therefore, once your order is submitted there is a limited window of time during which an order may be cancelled. Please note: no changes can be made once an order has been submitted. If we are contacted prior to an order being packed and/or shipped, we may cancel the order and you may submit a new one. If you wish to cancel an order, email or call 1-888-Bardwil (888-227-3495), 8:30 am to 4 pm Monday – Friday.



Most returns are processed within 7 – 10 business days upon receipt of your package. Please allow additional time to process returned items reported as defective/in need of inspection. You will receive an automated email notifying you of your refund once processed. Eligible returns will be refunded the full value to the original method of payment. Shipping costs will be refunded only if the return is a manufacturer error or a shipping error on our part. Credits to your account may take 3 – 5 business days to appear on your statement once the return has been processed.



Prices displayed on the site are quoted in U.S. dollars.  Bardwil accepts the following terms of payment for online purchases: all major credit cards.  At this time, we cannot accept payment by check or COD.

Your selected method of payment will be charged only upon shipment. You may see a preauthorization as a pending charge upon submitting an order, but rest assured that you will not be charged until your item(s) has shipped.

We are required to collect local sales tax on all merchandise shipping to New York, New Jersey and Ohio.

We are required by law to collect sales tax in states where we have a physical location or where the company has a legal obligation to do so. The sales tax is based on the tax rate for the taxing jurisdiction where your order is shipped.

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