Most orders placed prior to 12pm ET Monday – Friday are processed and shipped the same day. Therefore, once your order is submitted there is a limited window of time during which an order may be cancelled. Please note: no changes can be made once an order has been submitted. If we are contacted prior to an order being packed and/or shipped, we may cancel the order and you may submit a new one. If you wish to cancel an order, email firstname.lastname@example.org or call 1-888-Bardwil (888-227-3495), 8:30 am to 4 pm Monday – Friday.